We have a 14-day return policy. If you would like to return or exchange the item, please contact us within 14 days of delivery. If not, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in their unused condition with the original packing that you received it.
Please note, you would be responsible for return shipping charges. If interested in a return, please contact us at support@dearmira.com.
Return/Refund Conditions
- Items in unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- We only accept returns that are shipped and sold bycom
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-crushable products.
Note: The original shipping fee and Shipping Guarantee are non-refundable. If it is non-quality problem, we don’t provide prepaid shipping label.
Please note that consumers will lose their right to cancel if they unseal goods. Our nails products and gel pads are indeed not suitable for return if they are unsealed, due to health protection and hygiene reasons.
Free items (if applicable)
Only priced items may be refunded, unfortunately free items added to your order as a result of a discount cannot be refunded.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
And certain situations where no refund is granted:
- the item that was shipped to the address entered by the customer, but the latter made a mistake when filling in the form and therefore did not receive the order for reasons that are not attributable to us
** Please note that all orders showing delivered status by the courier will be ineligible for a refund. **
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Contact us. Please contact us on our online shop, indicating the item(s) you would like to return and the reason.
Email subject: Order Number + Item Number + Return reason - Packing. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Send out. Drop off your package at the local post office.
- Refund. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
If your order has not yet been shipped, you may request a cancellation. Please contact us at support@dearmira.com or fill out the Contact Us form.
If your order has already been shipped, unfortunately you cannot cancel it.
If you change your mind, but your order has already been processed, you will need to return your order to us in its original packaging (unused and sealed) in order to receive a refund.
Please contact us if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact us for further questions, we will do our very best to assist you.
Damages and issues
Please inspect your order upon reception and contact us immediately.
- Claim for damaged items must be filed within2 business days of delivery.
- Claims must be reported tosupport@dearmira.com, with images of the damaged products and tracking number.
- Claims received after2 business days of delivery will not be processed.
- Please keep all damaged packaging materials, including the box and all inside contents.
DearMira will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns ON SALE items or gift cards.
Refunds
Once we receive and review your return request, we will notify you if the refund is approved. If approved, your refund will be immediately reflected on your original payment method platform. Please note that it may also take some time for your bank or credit card company to process and post the refund.
Exchanges
The quickest option to ensure you get your desired refund is to return the item you have upon approval and make a second purchase for the replacement item.
Lost/Stolen Package After Delivery
Please note that we are not responsible for shipments that have been delivered to the recipient's address. Therefore, we are unable to offer refunds or reshipments for any products that are lost or stolen after shipment.
Incorrect address / Parcel returned to sender
- The delivery address cannot be changed after the parcel has been shipped.
- Please understand that even if you notify us about the incorrect address before your order has been fulfilled, please understand it is difficult to guarantee we will be able to modify your order in time.
- If you notice by checking your tracking that your parcel could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or your mailbox or that you did not pick up your order at the pick-up point in time.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. - We therefore invite you to check your messages and the tracking of your order regularly until you have received your package.
If so, we invite you to contact our support team as soon as possible and provide us with correct and complete contact details. - You may be asked to pay a processing fee if the order is returned.
- If the parcel is returned for a reason for which you are liable (unclaimed parcel, incorrect/incomplete address...), you will have to pay new shipping costs before the parcel is reshipped.
So, we sincerely suggest you double check the correct address and contact information when placing your order with us.
Delivery Delays
While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.
Holiday Shipping
The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At DearMira, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time.
Customs and import charges
It is your responsibility as a buyer to verify and pay any customs and import fees that may apply. We may be able to provide you with some information on import costs, however, it's important to verify with your country's customs agency for more specific details and information.